Junior IT Technician

Work to build humanity’s future in space — enable people to go to the moon, Mars, and beyond. Made In Space, Inc. is developing breakthrough manufacturing technologies for space and terrestrial spin-offs. Our goal: radically change the way we do space missions today by building everything you need for space, in space.

Location: Jacksonville, FL

Task Job Description:

  • Support employee IT issues on the phone, email, and on-site

  • Support and manage the Active Directory and Window Server domain

  • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk

  • Window Laptop/PC and server imaging, Infrastructure setup, and ongoing support

  • Window and MS outlook 365 account and network share folder management

  • Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

  • Conduct technology training for new users when they onboard

  • PC Asset tracking and management. 

  • Provide quality and timely support to all employees concerning hardware and software needs.

  • Image, configure, and ship new devices (laptops, desktops, etc.).

  • Provide operational support for laptop and desktop, and Mac related issues including installation and configuration of applications.

  • Utilize strong written and verbal communication skills to provide end-user training on common applications and updates.

  • Liaise with vendors to resolve support issues.

  • Create and update documentation for troubleshooting, deployment, and general IT procedures.

  • Assist with server administration and maintenance including patching, backups, and general upkeep.

  • Maintain the integrity and continual operation of the corporate network including the intra-building wiring, wireless networks, and remote users

Requirements:

  • 4-year degree (preferably in Computer Science, IT, Engineering, Mathematics, or similar)

  • Minimum of 6 years’ experience providing IT Support 

  • Minimum of 1-2 years of hands-on experience in a Help Desk environment

  • Proficiency in Microsoft Domains, AD, Windows, Office Suite and O365 

  • Ability to lift 25lbs 

  • Authorization to work in the United States 

  • Ability to travel 20%

Desired:

  • Notion of security best practices in the enterprise environment 

  • Industry certifications from Microsoft (MCSE, MCSM, MCITP)