Junior IT Technician
Work to build humanity’s future in space — enable people to go to the moon, Mars, and beyond. Made In Space, Inc. is developing breakthrough manufacturing technologies for space and terrestrial spin-offs. Our goal: radically change the way we do space missions today by building everything you need for space, in space.
Location: Jacksonville, FL
Task Job Description:
Support employee IT issues on the phone, email, and on-site
Support and manage the Active Directory and Window Server domain
Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
Window Laptop/PC and server imaging, Infrastructure setup, and ongoing support
Window and MS outlook 365 account and network share folder management
Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Conduct technology training for new users when they onboard
PC Asset tracking and management.
Provide quality and timely support to all employees concerning hardware and software needs.
Image, configure, and ship new devices (laptops, desktops, etc.).
Provide operational support for laptop and desktop, and Mac related issues including installation and configuration of applications.
Utilize strong written and verbal communication skills to provide end-user training on common applications and updates.
Liaise with vendors to resolve support issues.
Create and update documentation for troubleshooting, deployment, and general IT procedures.
Assist with server administration and maintenance including patching, backups, and general upkeep.
Maintain the integrity and continual operation of the corporate network including the intra-building wiring, wireless networks, and remote users
4-year degree (preferably in Computer Science, IT, Engineering, Mathematics, or similar)
Minimum of 6 years’ experience providing IT Support
Minimum of 1-2 years of hands-on experience in a Help Desk environment
Proficiency in Microsoft Domains, AD, Windows, Office Suite and O365
Ability to lift 25lbs
Authorization to work in the United States
Ability to travel 20%
Notion of security best practices in the enterprise environment
Industry certifications from Microsoft (MCSE, MCSM, MCITP)